Privacy Policy

Stirling Health Hub and all independent Clinicians operating from the premises are fundamentally committed to protecting your privacy and the absolute confidentiality of your health information in accordance with Australian law. This Privacy Policy governs how your personal and sensitive health information is collected, managed, stored, and disclosed by our clinic administration and the independent practitioners consulting at our suites.

All collection, use, storage, and disclosure of personal and sensitive health information by Stirling Health Hub and the independent Clinicians are conducted in strict, uncompromising compliance with the Privacy Act 1988 (Cth), the thirteen Australian Privacy Principles (APPs), and applicable South Australian health records legislation.

The creation, maintenance, and ownership of clinical medical records are governed by stringent legal requirements. The clinical records, diagnostic formulations, and practitioner notes generated during your consultations are the exclusive legal property of the independent treating Clinician, not Stirling Health Hub. The Clinic solely provides the secure electronic infrastructure to host and protect this data on the practitioner's behalf.

Your medical records are stored electronically on highly secure, encrypted, enterprise-grade servers physically located within Australia, compliant with the rigorous standards set by the Australian Digital Health Agency. We comply with mandatory retention periods for medical files, which require records to be securely maintained for a minimum of seven (7) years following your last clinical contact, or in the case of a minor, until they attain the age of twenty-five (25) years, whichever is later.

We will not disclose your personal health information to third parties without your explicit written consent, except in specific circumstances mandated or strictly authorised by law. These exceptions include: • Responding to a validly issued legal subpoena, court order, or search warrant. • Fulfilling mandatory reporting obligations under child protection legislation. • Where a Clinician forms a reasonable belief that disclosure is necessary to lessen or prevent a serious and imminent threat to your life, health, or safety, or the life, health, or safety of the public.

You possess a legal right under the Privacy Act 1988 (Cth) to request access to your health information. Requests for the release of medical records, comprehensive reports, or file transfers to other medical practitioners must be made in writing. The independent Clinician will review the request. Access may be legally denied or redacted under specific statutory exemptions, such as where providing full access would pose a serious threat to the psychiatric or physical health of any individual. A reasonable administrative fee, reflective of the time and resources required for retrieval, clinical review, redaction, and transmission of records, may apply.

If you have any questions or concerns regarding the management of your personal information, or if you wish to formally request access to your records, please contact our administrative team: Stirling Health Hub 16 Druid Avenue, Stirling, SA 5152 Telephone: (08) 8166 7585 Email: admin@stirlinghealthhub.com.au